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Shestakofsky’s research examines how innovations in computing are affecting work and employment, organizations, and economic exchange.
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Finds two forms of human-software complementarity: computational labor that supports or stands in for software algorithms and emotional labor aimed at helping users adapt to software systems. Suggests how the dynamism of the organizations in which software algorithms are produced and implemented will contribute to labor's enduring relevance in the digital age.
Compares today’s digital revolution with the industrial revolution to demonstrate the surprising ways in which automation can intensify the use of human labor.