Hajjar's research focuses on the quality of role-based relationships and its impact on the collective capacity and performance of teams and organizations. Hajjar's research examines the strength of coordination and communication within and across organizations in healthcare, community health, education and public safety settings and has been published and presented to international audiences. Hajjar also serves in a consulting role, working side by side with managers and frontline staff to improve outcomes. Hajjar is Co-Chair for the Special Education Parent Advisory Council in her local school district.
Shows how expectations of public schools have changed. Demonstrates how historically, there has been a singular focus on academic achievement, accompanied in recent years by a growing emphasis on accountability through testing. Discusses how teachers, parents and other stakeholders have become concerned about the consequences of this narrow approach, pointing to differentiated student needs that cannot be addressed through standardized approaches nor through academic achievement alone.
Presents two evidence‐based frameworks and evaluation tools that can be used to assess and build readiness and high‐quality relationships in efforts to improve community outcomes. Illustrates in a case example of a new community coalition focused on increasing youth safety and improving police‐community relationships in a high crime neighborhood. Discusses implications and lessons learned.
Sheds light on the uneven implementation of patient-centered care in the Veterans Health Administration and elsewhere and describes how the relational model of organizational change can help.
AppIies the congruence model of organizational behavior to measure the fit between problems and responses of a local law enforcement agency. Finds a high degree of congruence between problem-solving components, which likely produces the positive crime reductions observed in the outcome data. Discusses how by applying the concept of congruence, a framework is offered for strengthening problem solving at the outset through alignment of response strategies to crime problems.