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Lauren Hajjar

Assistant Professor of Public Administration, Suffolk University
Chapter Member: Boston SSN

Connect with Lauren

About Lauren

Hajjar's research focuses on the quality of role-based relationships and its impact on the collective capacity and performance of teams and organizations. Hajjar's research examines the strength of coordination and communication within and across organizations in healthcare, community health, education and public safety settings and has been published and presented to international audiences. Hajjar also serves in a consulting role, working side by side with managers and frontline staff to improve outcomes. Hajjar is Co-Chair for the Special Education Parent Advisory Council in her local school district.


"A Path Towards Personalized Learning: A Mixed Methods Study of Organizational Factors," Forthcoming.

Shows how expectations of public schools have changed. Demonstrates how historically, there has been a singular focus on academic achievement, accompanied in recent years by a growing emphasis on accountability through testing. 

"Readiness and Relationships Are Crucial for Coalitions and Collaboratives: Concepts and Evaluation Tools" (with Brittany S. Cook, Ariel Domlyn, Kassy Alia Ray, David Laird, and Abraham Wandersman). Evaluating Community Coalitions and Collaboratives 2020, no. 165 (2020): 103-122.

Presents two evidence‐based frameworks and evaluation tools used to assess and build readiness and high‐quality relationships in efforts to improve community outcomes. Focuses on increasing youth safety and improving police‐community relationships.

"Strengthening Patient-Centered Care in the VHA: A Relational Model of Change" (with Jody Hoffer Gittell MA and PhD). Journal of General Internal Medicine 34 (2019): 7-10.

Sheds light on the uneven implementation of patient-centered care in the Veterans Health Administration and elsewhere and describes how the relational model of organizational change can help.

"Measuring Congruence Between Property Crime Problems and Response Strategies: Enhancing the Problem-Solving Process" (with Brenda J. Bond). Police Quarterly 16, no. 3 (2013): 323-338.

AppIies the congruence model of organizational behavior to measure the fit between problems and responses of a local law enforcement agency. Finds a high degree of congruence between problem-solving components.